Is Help Scout down right now?
No. Help Scout looks operational.
It answered our last sweep normally. Checked 34 minutes ago · re-checked every 5 minutes
Get an email when Help Scout goes down
Checked every 5 minutes from independent probes. We also tell you when the cloud, CDN or DNS provider underneath Help Scout has an outage. No account, unsubscribe with one click.
What Help Scout runs on
Mapped from public DNS, network ownership and published cloud IP ranges. When one of these providers has an outage, Help Scout is exposed.
Help Scout endpoint
| Service | Status | Latency | 24h uptime |
|---|---|---|---|
| Help Scoutwww.helpscout.com | up | 186 ms | 100% |
Recent incidents
No Help Scout-related provider incident detected in the last 7 days.
Services that would fail together with Help Scout
These services share hosting, CDN or DNS with Help Scout. A provider outage hits all of them at once, so if several of them are down too, the provider is the likely cause.
How we check Help Scout
Is this Help Scout's official status page?
No. It is an independent, outside-in view. Official status pages often confirm incidents late; we probe real service endpoints every five minutes and publish what we see.
When do you say Help Scout is down?
A single failing request is reported as an error, never as an outage. A service is down after two consecutive failed sweeps, and we declare a provider incident only when several independent services that share the same provider fail together.
Why do other services appear here?
Because they share infrastructure with Help Scout. When that infrastructure has problems, these are the services most likely to be affected next, even if their own status pages still say everything is fine.
Watch your whole stack, not one service
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